Error Code CANON iR8500/7200 Error Code
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-1
1 Error Codes
1.1 Introduction
The CPUs of the machine’s main controller PCB, DC controller PCB, and reader control-
ler PCB are equipped with a mechanism to check the condition of the machine (especially
the condition of sensors); it runs a check as needed, and will indicate an error in the control
panel upon detention.
The tables that follow indicate the nature and the timing of detection of each error; the
codes within the tables are detail codes* used to provide detailed descriptions of codes.
*May be checked in service mode: COPIER>DISPLAY>JAM/ERR.
The error codes are classified as follows according to the machines they relate to:
E000 to E399 codes relating to the copier.
E400 to E499 codes relating to the feeder.
E500 to E514 codes relating to the finisher.
E515 codes relating to the inserter.
E518 codes relating to the paper folding unit.
E530 to E595 codes relating to the finisher.
E5F0 to E5F9 codes relating to the saddle stitcher.
E601 to E830 codes relating to the copier.
1. If an error is detected, the machine may be reset by turning it off and
then on; this, however, does not apply to E000, E001, E002, E003,
E004, E005, E013, E020, or E717, preventing the user from casually
resetting the machine when the fault is serious (e.g., melting of the
thermistor; otherwise, the fixing heater would overheat or toner would
flow out of the hopper; not applicable to E717).
If a fault is identified as E000 through E003, the power switch will au
tomatically go off in 30 secs if it is turned on. In the case of E004,
E000 will be indicated and the power switch will go off in about 3 secs.
You must clear the data in RAM on the DC controller for E000, E001,
E002, E003, E004, E005, E013, E020, or E717.
2. If the ADF’s self diagnostic mechanism has gone ON, the error may be
cleared by turning off and then on the host machine.
While the ADF remains out of order, disconnect its lattice connector,
and place the original on the copyboard glass to continue making
prints.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-2
1) Execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR.
2) Press the Reset key twice to return to the Copy Mode screen.
3) Turn off and then on the main power switch.
• Copier (E000 to E399)
E000
Main cause The main thermistor (TH1) has poor contact or an open circuit. The thermal
switch (TP1) has an open circuit. The fixing heater has an open circuit. The
SSR is faulty. The DC controller is faulty.
Condition
0000 The reading of the main thermistor does not reach 70°C 3 mins 30
secs after the main power switch is turned on.
Caution You must clear the error in service mode: COPIER>FUNCTION>CLEAR>
ERR.
E001
Main cause The main thermistor (TH1) has a short circuit. the sub thermistor (TH2)
has detected overheating. The SSR is faulty. The DC controller PCB is
faulty.
Condition
0001 A fault is detected (hardware port).
0002 The reading of the main thermistor or the sub thermistor is 230°C
or higher for 2 secs.
0003 The reading of the main thermistor is higher than that of the sub
thermistor by 50°C for 1 sec.
0004 The reading of the main thermistor is lower than that of the sub
thermistor by 50°C for 1 sec.
Caution You must clear the error in service mode: COPIER>FUNCTION>CLEAR>
ERR.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-3
E002
Main cause The main thermistor (TH1) has poor contact or an open circuit. The thermal
(TP1) has an open circuit. The fixing heater has an open circuit. The SSR is
faulty. The DC controller is faulty.
Condition
0000 After the reading of the thermistor (TH1) exceeds 70°C, it does not
reach 100°C within 2 mins 30 secs.
0001 After the reading of the main thermistor exceeds 100°C, it does not
reach 150°C within 2 mins 30 secs.
Caution You must clear the error in service mode: COPIER>FUNCTION>CLEAR>
ERR.
E003
Main cause The main thermistor (TH1) has poor contact or an open circuit. The thermal
switch (TP1) has an open circuit. The SSR is faulty. The DC controller PCB
is faulty.
Condition
0000 The reading of the main thermistor is 70°C or lower for 2 secs or
more after it reaches 100°C.
Caution You must clear the error in service mode: COPIER>FUNCTION>CLEAR>
ERR.
E004
Main cause The SSR has a short circuit. The DC controller PCB is faulty.
Condition
0000 A short circuit occurs in the SSR used to drive the fixing heater
(hard circuit detection).
Caution You must clear the error in service mode: COPIER>FUNCTION>CLEAR>
ERR.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-4
E005
Main cause The fixing web has been taken up. The fixing web length sensor (PS7) is
faulty. the DC controller is faulty.
Condition
0000 The length of the fixing web that has been taken up exceeds a spe-
cific value, and the fixing web length sensor (PS7) detects the ab-
sence of the web for 5 secs or more.
Caution You must replace the fixing web, and clear the two web counters in service
mode: COPIER>COUNTER>MISC>FIX-WEB and COPIER>
COUNTER>DRBL-1>FIX-WEB.
E010
Main cause The main motor (M1) is faulty. The DC controller PCB is faulty.
Condition
0000 Clock pulses do not arrive for 2 secs or more after the main motor
drive signal is generated.
E012
Main cause The drum motor (M0) is faulty. The DC controller PCB is faulty.
Condition
0000 Clock pulses do not arrive for 2 secs or more after the drum motor
drive signal is generated.
E013
Main cause The waste toner feedscrew is faulty. The waste toner clog detecting switch
(MSW2) is faulty. The DC controller PCB is faulty.
Condition
0000 The waste toner feedscrew cannot rotate, and the switch (MSW2)
is pushed multiple times within a specific period of time.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-5
E014
Main cause The fixing motor (M3) is faulty. The DC controller PCB is faulty.
Condition
0000 The motor clock signal cannot be detected for 2 secs or more con-
tinuously after the fixing motor drive signal is generated.
E015
Main cause The pickup motor (M2) is faulty. The DC controller PCB is faulty.
Condition
0000 The motor clock signal cannot be detected for 2 secs or more con-
tinuously after the pickup motor drive signal is generated.
E019
Main cause The waste toner case is full. The waste toner case full sensor (PS19) is
faulty. The DC controller PCB is faulty.
Condition
0000 The machine is used to make more prints than allowed without dis-
posing of waste toner after a waste toner full condition (indicated
by a message) is detected.
E020
Main cause The hopper connector is disconnected. The toner feed motor (M18) inside
the hopper is faulty. The magnet roller drive clutch (CL1) inside the hopper
is faulty. The toner sensor (TS3) inside the developing assembly is faulty.
The DC controller PCB is faulty.
Condition
0000 The absence of toner inside the developing assembly is detected for
3 secs or more although toner is supplied to the developing assem-
bly.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-6
E025
Main cause The toner feed motor (M6) inside the cartridge is faulty. The DC controller
PCB is faulty.
Condition
0000 An overcurrent flows for 10 secs or more twice to the toner feed
motor (M6) inside the cartridge (detected by the DC controller
PCB; upon detection for the first time, it indicates the message
“Shake Toner Bottle and Set”).
E032
Main cause The copy data controller/NE controller is faulty. The main controller PCB is
faulty.
Condition
0000 The copy data controller/NE controller is disconnected (after it has
been connected once).
E043
Main cause The side paper deck main motor (M101) is faulty. The side deck driver PCB
is faulty. The DC controller PCB is faulty.
Condition
0000 The PLL lock signal (DMPLK) does not arrive for 2 secs after the
side paper deck main motor drive signal is generated.
E051
Main cause The horizontal registration sensor (PS18) is faulty. The horizontal registra-
tion motor (M15) is faulty. The DC controller PCB is faulty.
Condition
0000 The home position signal is not detected within 5 secs while the
horizontal registration motor (M15) drive signal is generated.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-7
E065
Main cause The primary charging assembly, HV-DC PCB, or wiring is faulty (short cir-
cuit, open circuit).
Condition
0000 A fault (leakage) in high-voltage output to the primary charging
assembly is detected.
E067
Main cause The HV-DC PCB is faulty. The HV-AC PCB is faulty. The wiring is faulty
(short circuit, open circuit).
Condition
0000 A fault is detected in two of the following: primary high voltage,
pre-transfer high voltage, transfer high voltage, and separation high
voltage. Or, a fault (leakage) in high-voltage output to the separa-
tion charging assembly is detected.
E068
Main cause The HV-DC PCB is faulty. The HV-AC PCB is faulty. The separation charg-
ing assembly is faulty. The wiring is faulty (short circuit, open circuit).
Condition
0000 A fault (leakage) in high-voltage output to the separation charging
assembly is detected.
E069
Main cause The HV-DC PCB is faulty. The HV-AC PCB is faulty. The transfer charging
assembly is faulty. The wiring is faulty (short circuit, open circuit).
Condition
0000 A fault (leakage) in the high-voltage output to the transfer charging
assembly is detected.
COPYRIGHT© 2001 CANON INC. 2000 2000 2000 2000 CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-8
E100
Main cause The BD PCB is faulty. The DC controller PCB is faulty. The laser unit is
faulty. The laser driver PCB 1 is faulty. The laser diver PCB 2 is faulty. The
wiring is faulty (short circuit, open circuit).
Condition
0000 The BD signal does not arrive within 1 sec after the laser drive sig-
nal is generated. Or, the BD signal does not arrive for 1 sec or
more while the laser is ON.
E110
Main cause The laser scanner motor (M4) is faulty. The laser scanner motor driver PCB
is faulty. The wiring is faulty (short circuit, open circuit). The DC controller
PCB is faulty.
Condition
0000 The constant rotation signal (LM-RDY) does not arrive for 15 sec
or more after the laser scanner motor (M4) drive signal is gener-
ated.
E111
Main cause The laser scanner motor cooling fan (FM14) is faulty. The DC controller
PCB is faulty. The wiring is faulty (short circuit, open circuit).
Condition
0000 The lock signal arrives for 5 secs or more although the laser scan-
ner motor cooling fan (FM14) is driven.
E121
Main cause The laser scanner cooling fan (FM3) or the laser diver cooling fan (FM5) is
faulty. The DC controller PCB is faulty. The wiring is faulty (short circuit,
open circuit).
Condition
0001 The lock signal arrives for 5 secs or more although the laser scan-
ner cooling fan (FM3) is driven.
0002 The lock signal arrives for 5 secs or more although the laser driver
cooling fan (FM5) is driven.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-9
E202
(iR8500)
Main cause The scanner HP sensor (PS1) is faulty. The scanner motor (M5) is faulty.
The reader controller PCB is faulty.
Condition
0000 The scanner home position cannot be detected within a specific pe-
riod of time after the power switch or the Start key is turned on.
Caution No code is indicated. The keys are disabled. The code may be checked in
service mode (COPIER>DISPLAY>ERR).
E202
(iR7200)
Main Cause The scanner HP sensor (PS102) is faulty. The scanner motor (M101) is
faulty. The reader controller PCB is faulty.
Condition
0001 The scanner HP sensor does not turn off even when the scanner has
been moved 40 mm forward after the main power switch has been
turned on or the Start key has been pressed.
0002 The scanner HP sensor does not turn on even when the scanner has
been moved 450 mm in reverse.
E204
(iR8500)
Main cause The scanner motor (M5) is faulty. The image leading edge sensor (PS3) is
faulty. The ADF controller PCB is faulty. The reader controller PCB is
faulty.
Condition
0000 The image leading edge signal is not generated during forward
movement in fixed reading mode or during a search for home posi-
tion. Or, in stream reading mode, the image leading edge signal
does not arrive from the ADF controller PCB.
Caution No code is indicated. The keys are disabled. The code may be checked in
service mode (COPIER>DISPLAY>ERR).
E204
(iR7200)
Main Cause The ADF controller PCB is faulty. The reader controller PCB is faulty.
Condition
0001 During printing, the image leading edge signal does not arrive from
the ADF.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-10
E211
(Indicated if iR8500)
Main cause The thermistor (TH3) inside the fluorescent lamp heater is faulty. The light
adjustment control PCB is faulty. The reader controller PCB is faulty. The
wiring is faulty (short circuit, open circuit).
Condition
0000 The temperature around the fluorescent lamp does to exceed 10°C
2 mins after the fluorescent lamp heater goes on at power-on. Or,
the temperature around the fluorescent lamp is 0°C or lower after
the power is turned on.
E215
(Indicated if iR8500)
Main cause The thermistor (TH3) inside the fluorescent lamp heater has a short circuit.
The light adjustment control PCB is faulty. The reader controller PCB is
faulty. The wiring is faulty (short circuit, open circuit).
Condition
0000 The reading of temperature around the fluorescent lamp is 170°C
or higher while the fluorescent lamp is OFF.
E218
(Indicated if iR8500)
Main cause The fluorescent lamp is not mounted properly.
Condition
0000 The absence of the fluorescent lamp is detected when the power is
turned on
E219
(Indicated if iR8500)
Main cause The fluorescent lamp has reached the end of its life (inadequate intensity).
The thermistor (TH3) inside the fluorescent lamp heater is faulty.
Condition
0000 The reading of temperature around the fluorescent lamp is 170°C
or higher while the fluorescent lamp is ON.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-11
E220
(iR8500)
Main cause The fluorescent lamp activation is faulty. The light adjustment sensor is
faulty. The light adjustment control PCB is faulty. The inverter PCB is
faulty. The reader controller PCB is faulty.
Condition
0000 The fluorescent lamp does not reach a specific intensity within 10
secs after it is turned on (if the room temperature is 10°C or lower,
within 60 secs). Or, the activation detection signal (FL-DTCT)
does not go OFF within 5 secs after the fluorescent lamp is turned
off; during shading adjustment, the activation detection signal (FL-
DTCT) does not go ON within 60 secs after the fluorescent lamp is
turned on.
E220
(iR7200)
Main Cause The lamp inverter PCB is faulty. The reader controller PCB is faulty.
Condition
0001 The lamp inverter PCB is found to have a fault.
E222
(Indicated if iR8500)
Main cause The lamp heater (H5) is faulty. The light adjustment control PCB is faulty.
The reader controller PCB is faulty. The wiring is faulty (short circuit, open
circuit).
Condition
0000 During initial activation after power-on, the heater does not reach
70°C within 5 mins after it is turned on. Or, during standby or
reading, the heater does not reach 75°C within 3 mins after it is
turned on.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-12
E225
(Indicated if iR7200)
Main Cause The scanning lamp (xenon tube) is faulty. The inverter PCB is faulty. The
CCD/AP PCB is faulty. The reader controller PCB is faulty.
Condition
0000 A specific signal level cannot be attained by CCD gain correction
at power-on.
0002 The edge gain correction value changed more than a specific level
compared with the correction value used for the preceding sheet.
E240
Main cause The main controller PCB is faulty. The DC controller PCB is faulty. The
wiring is faulty (short circuit, open circuit).
Condition
0000 A communication fault occurs between the CPU of the DC control-
ler PCB and the main controller PCB.
E241
(Indicated if iR8500)
Main cause The original orientation detection PCB is faulty. The wiring is faulty (short
circuit, open circuit). The reader controller PCB is faulty.
Condition
0000 The initial communication failed between the CPU of the reader
controller PCB and the original orientation detection PCB.
0001 When identifying the orientation of an original, no result is com-
municated from the original orientation detection PCB until the
next session.
0002 No result on the last original is communicated 5 secs after the end
of reading the last original.
E243
(iR8500)
Main cause The control panel CPU PCB is faulty. The main controller PCB is faulty.
Condition
0000 A communication fault occurs between the CPU of the main con-
troller PCB and the control panel CPU PCB.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-13
E243
(iR7200)
Main Cause The control panel CPU PCB is faulty. The main controller PCB is faulty.
Condition
0000 An error has occurred in communication between the CPU of the
control panel CPU PCB and the main controller PCB.
E248
(Indicated if iR7200)
Main Cause The EEPROM on the reader controller PCB is faulty. The reader controller
PCB is faulty.
Condition
0001 The ID read into the EEPROM when the main power switch has
been turned on and the ID in the ROM do not match.
0002 When data is written into EEPROM, the data written and the data
read do not match.
0003 When data is written, the ID in the EEPROM and the ID in the
ROM are found not to match.
E251
(Indicated if iR8500)
Main cause The inverter cooling fan (FM9) is faulty. The wiring is faulty (short circuit,
open circuit). The reader controller PCB is faulty.
Condition
0000 The lock signal (FM9LCK) arrives for 5 secs or more although the
inverter cooling fan (FM9) is driven.
E302
(iR8500)
Main cause The CCD/AP PCB is faulty. The wiring is faulty (short circuit, open cir-
cuit). The reader controller PCB is faulty.
Condition
0000 During shading operation, shading processing does not end on the
reader controller PCB.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-14
E302
(iR7200)
Main Cause The CCD/AP PCB is faulty. The wiring is faulty (short circuit, open cir-
cuit). The reader controller PCB is faulty.
Condition
0001 During shading, the reader controller PCB does not end shading in
1 sec.
0002 In stream reading, the edge white accumulation (processing) does
not end after a period of 10 secs.
E315
(Indicated if iR8500)
Main cause The reader controller PCB is faulty. The main controller PCB is faulty.
Condition
0000 During image rotation, encoding/decoding has a fault.
E320
(Indicated if iR8500)
Main cause The CCD/AP PCB is faulty. The wiring is faulty (short circuit, open cir-
cuit). The reader controller PCB is faulty.
Condition
0000 When reading an image, no image read end communication from
the CCD/AP PCB arrives at the reader controller PCB within 60
secs.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-15
• ADF (E400 to E420)
E400
(Indicated if iR8500)
Main cause The communication cable between ADF and the copier is faulty. The ADF
controller PCB is faulty.
Condition
0000 While the ADF is in standby, the communication with the copier is
disrupted for 5 secs or more. Or, when ADF is in operation, the
communication with the copier is disrupted for 0.5 sec or more.
E402
(Indicated if iR8500)
Main cause The belt motor (M2) in the ADF is faulty. The belt motor cl•ck sensor (PI1)
is faulty. The ADF controller PCB is faulty.
Condition
0000 When the belt motor drive signal is generated, no clock signal is
generated for 100 msec.
E404
(Indicated if iR8500)
Main cause The delivery motor (M5) is faulty. The delivery motor clock sensor (PI11)
is faulty. The ADF controller PCB is faulty.
Condition
0000 When the delivery motor drive signal is generated, no clock signal
is generated for 200 msec.
E405
(Indicated if iR8500)
Main cause The separation motor (M4) is faulty. The separation motor clock sensor
(PI2) is faulty. The ADF controller PCB is faulty.
Condition
0000 When the separation motor drive signal is generated, no clock sig-
nal is generated for 200 msec.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-16
E410
(Indicated if iR8500)
Main cause The pickup motor (M3) is faulty. The pickup roller height sensor 1 (PI8) is
faulty. The pickup roller height sensor 2 (PI9) is faulty. The pickup roller
home position sensor (PI7) is faulty. The ADF controller PCB is faulty.
Condition
0000 When the pickup motor is driven, no signal is generated by the
pickup roller height sensor 1 (PI8) or 2 (PI9). Or, when the pickup
motor is driven, no signal is generated by the pickup roller home
position sensor (PI7) within 2 secs.
E412
(iR8500)
Main cause The cooling fan (FM1) is faulty. The ADF controller PCB is faulty.
Condition
0000 The lock signal arrives for 100 msec or more although the cooling
fan is driven.
E412
(iR7200)
Main cause The cooling fan (FM1) is faulty. The ADF controller PCB is faulty.
Condition
0001 While the cooling fan is being driven, the lock signal (FMLCK)
arrives for 100 msec or more.
E420
(iR8500)
Main cause The EEPROM is faulty. The ADF controller PCB is faulty.
Condition
0000 When the power switch of the host machine is turned on, the
backup data of EEPROM cannot be read. Or, the data, although
read, has a fault.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-17
E420
(iR7200)
Main cause The EEPROM is faulty. The ADF controller PCB is faulty.
Condition
0001 When the host machine’s power switch is turned on, the backup
data of the EEPROM cannot be read or the data, if read, has an er-
ror.
E421
(Indicated if iR7200)
Main Cause The EEPROM is faulty. The ADF controller PCB is faulty.
Condition
0001 Backup data cannot be written to the EEPROM or the data, if writ-
ten, has an error.
E422
(Indicated if iR7200)
Main Cause The IPC communication has an error. The communication line has an open
circuit. The ADF controller PCB is faulty.
Condition
0001 While the machine is in standby, the communication with the host
machine has been interrupted for 5 secs or more. or, while the ma-
chine is in operation, the communication with the host machine has
been interrupted for 0.5 sec or more.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-18
• Finisher (E500 to E514)
E500
Main cause The finisher controller PCB is faulty (data communication with copier). The
DC controller PCB is faulty.
Condition
0000 The communication with the copier is disrupted and, in addition, is
not recovered after 5 secs or retransmission. Or, the communica-
tion is disrupted and then recovered three times in 5 secs (This er-
ror is detected by the finisher).
E501
Main cause The finisher controller PCB is faulty (data communication with the slave
CPU).
Condition
0000 The communication between the master CPU (IC106) and the slave
CPU (IC125) is disrupted.
E503
Main cause The saddle stitcher controller PCB is faulty. The finisher controller PCB is
faulty (data combination with the saddle).
Condition
0000 The communication between the saddle stitcher controller PCB
and the finisher controller PCB is disrupted.
E505
Main cause The EEPROM is faulty. The finisher controller PCB is faulty. The punch
driver PCB is faulty.
Condition
0001 The checksum of the EEPROM has an error (offset value error of
aligning plate).
0002 The checksum of the EEPROM has an error (D/A conversion value
error in motor drive or sensor adjustment value).
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-19
E506
Main cause A fault occurs in downloading to the flash ROM built into the slave CPU
(IC125).
Condition
0001 A fault occurs in the serial communication for data transmission.
0002 A fault occurs in write operation to the flash memory (write opera-
tion fails).
0003 A fault occurs in transferring the user program (checksum mis-
match).
0004 A fault occurs in transferring the slave program (checksum mis-
match).
0005 After a shift to download mode, 3 mins passes without any opera-
tion. Or, the machine is started up without completing download-
ing.
E510
Main cause The inlet motor (M1) is faulty. The finisher controller PCB is faulty.
Condition
00FF When the motor is in operation, the clocks from the inlet motor in-
dicates 50 mm/sec less for 1 sec or more.
E514
Main cause The stack delivery motor (M7) is faulty. The stack delivery motor clock
sensor (PI12) is faulty. The finisher controller PCB is faulty.
Condition
00FF When the motor is in operation, the clock signals from the stack
delivery motor clock sensor indicate 50 mm /sec or less for 1 sec.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-20
• Inserter (E515)
E515
Main cause The inserter clock sensor (PI42) is faulty. The insert motor (M15) is faulty.
The inserter driver PCB is faulty.
Condition
00FF When the motor is in operation, the clock input from the inserter
motor is less than indicated.
• Paper folding unit (E518)
E518
Main cause The folder motor (M14) is faulty. The folder driver PCB is faulty.
Condition
00FF When the motor is in operation, the clock input from the folder
motor is less than indicated.
• Finisher (E530 to E 595)
E530
Main cause The rear aligning plate home position sensor (PI9) is faulty. The rear align-
ment motor (M5) is faulty. The finisher controller PCB is faulty.
Condition
0001 When the rear aligning plate motor is driven for a specific period
of time, the aligning plate does not return to home position.
0002 When the rear aligning plate motor is driven for a specific period
of time, the aligning plate does not leave home position.
E531
Main cause The stapling home position sensor (inside the stapler) is faulty. The stapler
motor (M11) is faulty. The swing guide safety switch (MSW2) is faulty.
The stapler safety switch (front; MSW6) is faulty). The stapler safety
switch (rear; MSW7) is faulty. The finisher controller PCB is faulty.
Condition
0001 The stapler does not return to stapling home position when the sta-
pler motor is driven for 0.5 sec.
0002 The stapler does not leave stapling home position when the stapler
motor is driven for 0.5 sec.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-21
E532
Main cause The stapler shift home position sensor (PI16) is faulty. The stapler shift mo-
tor (M10) is faulty. The swing guide safety switch (MSW2) is faulty. The
stapler safety switch (front; MSW6) is faulty. The stapler safety switch
(rear; MSW7) is faulty. The finisher controller PCB is faulty.
Condition
0001 The stapler does not return to stapler shift home position when the
stapler shift motor is driven for 4 secs.
0002 The stapler does not leave the stapler shift home position when the
stapler shift motor is driven for 4 secs.
E535
Main cause The swing guide open sensor (PI15) is faulty. The swing guide closed sen-
sor (PI14) is faulty. The swing motor (M8) is faulty. The finisher controller
PCB is faulty.
Condition
0001 The swing guide closed sensor does not go ON when the swing
motor is rotated for 2 secs.
0002 The swing guide open sensor does not go ON when the swing mo-
tor is rotated for 1 sec.
E537
Main cause The front aligning plate home position sensor (PI7) is faulty. The front
aligning plate motor (M4) is faulty. The finisher controller PCB is faulty.
Condition
0001 The aligning plate dose not return to home position when the front
aligning plate motor is driven for 4 secs.
0002 The aligning plate does not leave the home position when the front
aligning plate motor is driven for 4 secs.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-22
E540
Main cause The tray A lift motor (M13) is faulty. The tray A idle rotation sensor (PI19)
is faulty. The tray A paper sensor (PI20) is faulty. The tray approach switch
(MSW 3) is faulty.
Condition
0001 A clock error is identified; during motor rotation, the lock from the
tray A idle rotation sensor is absent for 250 msec.
0002 An area error is detected; the position of the tray A is below the
area of the tray B.
0003 A safety switch error is identified.
00FF A time-out condition is identified; the ascent/descent operation
does not end within 25 secs when the tray A lift motor is driven.
E542
Main cause The tray B lift motor (M12) is faulty. The tray B idle rotation sensor (PI18)
is faulty. The tray B lower limit sensor (PI24) is faulty. The tray B paper
sensor (PI17) is faulty.
Condition
0001 A clock error is identified; during motor rotation, the lock from the
tray B idle rotation sensor is absent for 250 msec.
0002 An area error is detected; the position of the tray B is above the
area of the tray A.
0003 A safety switch error is identified.
00FF A time-out condition is identified; the ascent/descent operation
does not end within 25 secs when the tray B lift motor is driven.
E551
Main cause The power supply fan (FM1) is faulty. The feeding/cooling fan (FM2) is
faulty.
Condition
0001 The power supply fan is identified as being at rest for 2 secs or
more.
0002 The feeding/cooling fan is identified as being at rest for 2 secs or
more.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-23
E577
Main cause The paddle motor (M9) is faulty. The paddle home position sensor (PI14) is
faulty.
Condition
0001 When the motor is started, the paddle home position sensor does
not detect the paddle within 5 secs.
E578
Main cause The knurled belt motor (M20) is faulty. The knurled belt home position
sensor (PI31) is faulty.
Condition
0001 The home position is not return to when the knurled belt motor is
rotated for 1 sec or more.
0002 The home position is not leave when the knurled belt motor is ro-
tated for 1 sec or more.
E583
Main cause The tray auxiliary plate motor (M6) is faulty. The tray auxiliary plate ex-
traction sensor (PI 11) is faulty.
Condition
0001 The tray auxiliary plate extract sensor does not go ON a specific
period of time after the tray auxiliary plate motor is driven.
0002 The tray auxiliary plate extract sensor does not go OFF a specific
period of time after the tray auxiliary plate motor is driven.
E584
Main cause The paddle motor (used also to drive the shutter; M9) is faulty. The shutter
home position sensor (PI12) is faulty.
Condition
0001 The shutter does not return to home position when the paddle mo-
tor is rotated for 1 sec or more.
0002 The shutter does not leave home position when the paddle motor is
rotated for 1 sec or more.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-24
E590
Main cause The punch hole position sensor (PI24) is faulty. The punch 2/3-hole sensor
(PI33) is faulty. The punch motor clock sensor (PI34) is faulty. The punch
motor (M18) is faulty. The punch driver PCB is faulty.
Condition
0001 The puncher does not return to home position when the punch mo-
tor has been driven for a specific period of time.
0002 The puncher does not leave home position when the punch motor
has been driven for a specific period of time.
0003 The start point of braking of the punch motor is faulty.
0004 The puncher is not in home position when a 5-hole punch switch-
over is made (2/3-hole punch only).
E593
Main cause The punch slider home position sensor (PI22) is faulty. The punch registra-
tion motor (M17) is faulty. The punch driver PCB is faulty.
Condition
0001 The puncher does not return to horizontal registration home posi-
tion when the punch registration motor is driven for a specific pe-
riod of time.
0002 The puncher does not leave the horizontal registration home posi-
tion when the punch registration motor is driven for a specific pe-
riod of time.
E594
Main cause The punch sensor home position sensor (PI23) is faulty. The punch sensor
slide motor (M19) is faulty. The punch drive PCB is faulty.
Condition
0001 The punch paper edge sensor (PI21) does not return to home posi-
tion when the punch sensor slide motor is driven for a specific pe-
riod of time.
0002 The punch paper edge sensor (PI21) does not leave home position
when the punch sensor slide motor is driven for a specific period of
time.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-25
E595
Main cause The punch waste paper feed motor (M16) is faulty. The punch waste paper
feed sensor (PI27) is faulty. The punch driver PCB is faulty.
Condition
00FF When the punch waste paper feed motor is in operation, the input
from the punch waste paper feed sensor does not change.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-26
• Saddle Stitcher (E5F0 to E5F9)
E5F0
Main cause The paper positioning plate home position sensor (PI49) is faulty. The pa-
per positioning plate motor (M44) is faulty. The saddle stitcher controller
PCB is faulty.
Condition
0001 The paper positioning plate home position sensor does not go ON
when the paper positioning plate motor is driven for 1.25 secs or
more.
0002 The paper positioning plate home position sensor does not go OFF
when the paper positioning plate motor is driven for 1 sec or more.
E5F1
Main cause The folding motor clock sensor (PI47) is faulty. The paper folding motor
(M42) is faulty. The saddle stitcher control PCB is faulty.
Condition
0001 The number of detection pulses of the folding motor clock sensor
is below a specific value.
E5F2
Main cause The guide home position sensor (PI54) is faulty. The guide motor (M43) is
faulty. The saddle stitcher controller PCB is faulty.
Condition
0001 The guide home position sensor does not go ON when the guide
motor is driven for 0.4 sec or more.
0002 The guide home position sensor does not go OFF when the guide
motor is driven for 1 sec or more.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-27
E5F3
Main cause The aligning plate home position sensor (PI48) is faulty. The alignment mo-
tor (M45) is faulty. The saddle stitcher controller PCB is faulty.
Condition
0001 The aligning plate home position sensor does not go ON when the
alignment motor is driven for 0.5 sec or more.
0002 The aligning plate home position sensor does not go OFF when the
alignment motor is driven for 1 sec or more.
E5F4
Main cause The saddle rear stapler home potion switch (MS32) is faulty. The saddle
rear stapler motor (M46) is faulty. The saddle stitcher controller PCB is
faulty.
Condition
0001 The saddle rear stapler home position switch does not go ON when
the saddle rear stapler motor is rotated CW for 0.5 sec or more.
0002 The saddle rear stapler home position switch does not go OFF
when the saddle rear stapler motor is rotated CCW for 0.5 sec or
more.
E5F5
Main cause The saddle front home position switch (MS34) is faulty. The saddle front
motor (M47) is faulty. The saddle stitcher controller PCB is faulty.
Condition
0001 The saddle front home position switch does not go ON when the
saddle front motor is rotated CW for 0.5 sec or more.
0002 The saddle front home position switch does not go OFF when the
saddle front motor is rotated CCW for 0.5 sec or more.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-28
E5F6
Main cause The pushing plate motor clock sensor (PI45) is faulty. The paper pushing
plate leading edge position sensor (PI56) is faulty. The paper pushing plate
home position sensor (PI55) is faulty. The paper pushing plate motor (M48)
is faulty. The saddle stitcher controller PCB is faulty.
Condition
0001 The paper pushing plate home position sensor does not go ON
when the paper pushing plate motor is driven for 0.3 sec or more.
0002 The paper pushing plate home position sensor does not go OFF
when the paper pushing plate motor is driven for 0.3 sec or more.
0003 The paper pushing plate leading edge position sensor does not go
OFF when the paper pushing panel motor is driven for 0.3 sec or
more.
0004 The number of detection pulses of the flapper pushing plate motor
clock sensor is below a specific value.
E5F7
Main cause The saddle tray motor (M49) is faulty. The saddle tray home position sensor
(PI41) is faulty. The saddle stitcher controller PCB is faulty.
Condition
0001 The saddle tray home position sensor does not go ON when the
saddle tray motor is driven for 8 secs or more.
0002 The saddle tray home position sensor does not go OFF when the
saddle tray motor is driven for 1 sec or more.
E5F8
Main cause The guide home position sensor (PI54) is faulty. The paper pushing plate
home position sensor (PI55) is faulty. The paper pushing plate leading edge
position sensor (PI56) is faulty. The saddle stitcher controller PCB is faulty.
Condition
0001 The connector of the guide home position sensor is disconnected.
0002 The connector of the paper pushing plate home position sensor is
disconnected.
0003 The connector of the paper pushing plate leading edge position
sensor is disconnected.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-29
E5F9
Main cause The inlet cover open detection sensor (PI51) is faulty. The output cover
open detection sensor (PI46) is faulty. The saddle stitcher controller PCB is
faulty.
Condition
0001 While the inlet cover, front cover, and delivery cover are closed (as
detected), the inlet cover is open (as detected) for 1 sec or more af-
ter the start of initial rotation of the host machine or the start of
printing.
0002 While the inlet cover, front cover, and delivery cover are closed (as
detected), the output cover is open (as detected) for 1 sec or more
from the start of initial rotation of the host machine or the start of
printing.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-30
• Copier (E601-E830)
E601
Main cause The wiring is faulty (short circuit, open circuit). The hard disk drive is
faulty. The DC controller PCB is faulty. The main controller PCB is faulty.
Condition
0000 For image transmission between the main controller PCB and the
hard disk drive, the main controller PCB detects an error in the
control information. Or, for image transmission between the main
controller PCB and the DC controller PCB, the DC controller PCB
detects an error in the control information.
E602
Main cause The wiring is faulty (short circuit, open circuit, disconnection). The in-
stalled system file is faulty. The hard disk drive is faulty. The main control-
ler PCB is faulty.
Condition
0001 A fault is detected in the mounting of the hard disk when the sys-
tem on the hard disk is started up using the BOOT ROM.
0002 The appropriate system file cannot be found on the hard disk when
the system on the hard disk is started using the BOOT ROM.
0003 A sector error occurs on the hard disk when the system on the hard
disk is started up using the BOOT ROM.
E604
Main cause The image memory is faulty. The main controller PCB is faulty.
Condition
0000 An error occurs in image memory.
E605
Main cause The battery for image memory is faulty. The main controller PCB is faulty.
Condition
0000 A fault is detected in the voltage of the battery for image memory.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-31
E674
Main cause The fax board is faulty.
Condition
0000 An error occurs on the fax board.
E676
Main cause Any of the various printer board (options) is faulty.
Condition
0000 An error occurs in any of the printer board (options).
E677
Main cause Any of the printer board (options) is faulty. The main controller PCB is
faulty.
Condition
0000 An error occurs in the communication between any of the printer
boards (options) and the machine controller PCB.
Caution In the case of E677,
• If it occurs when the main power is turned on,
Suspect a fault in the hardware.
Keep in mind that, if the power switch is turned off and then on too fast,
that discrepancy between the timing of initiation between the copier and
the printer board can cause E677. Be sure to allow 5 secs or more before
turning the power switch back on.
• If it occurs while the machine is in operation,
If the fault occurs during printing and if the machine starts up normally
when it is turned off and on after canceling the sprint job in question, sus-
pect an excess load on the CPU.
The CPU of the printer board is subjected to an excess load continuously
if the machine is forced to process a large amount of print data when re-
ceiving a large amount of data from the network. If this is the case, cancel
all print jobs, and turn off and then on the main power switch. Advise the
user that it is a good idea to send print data item-by-item instead of all at
the same time.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-32
E710
Main cause The DC controller PCB is faulty. The reader controller PCB is faulty. The
main controller PCB is faulty.
Condition
0001 When the main power is turned on, the IPC (IC5) on the reader
controller PCB cannot be initialized.
0002 When the main power is turned on, the IPC (IC40) on the DC con-
troller PCB cannot be initialized.
0003 When the main power is turned on, the IPC (IC1003) on the main
controller PCB cannot be initialized.
E711
Main cause The connector has poor connection. The NE controller PCB is faulty. The
copy data controller PCB is faulty. The ADF controller PCB is faulty. the
finisher controller PCB is faulty.
Condition
0001 Data is written to the error register of the IPC (IC5) on the reader
controller PCB four times or more within 1.5 secs.
0002 Data is written to the error register of the IPC (IC40) on the DC
controller PCB four times or more within 2 secs.
0003 Data is written to the error register of the IPC (IC1003) on the
main controller PCB four times or more within 2 secs.
E712
Main cause The connector has poor connection. The ADF 24V power supply is faulty.
The and controller PCB is faulty. The reader controller PCB is faulty.
Condition
0000 The communication IC (IPC) on the ADF controller PCB is out of
order.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-33
E713
Main cause The connector has poor connection. The finisher accessory power supply
PCB is faulty. The finisher controller PCB is faulty. The DC controller PCB
is faulty.
Condition
0000 The communication IC (IPC) on the finisher controller PCB is out
of order.
E717
Main cause The wiring is faulty (short circuit, open circuit). The copy data controller or
the NE controller is faulty. The main controller PCB is faulty.
Condition
0000 The copy data controller or the NE controller is out of order, or the
wiring has an open circuit.
Caution You must clear the error in service mode: COPIER>FUNCTION>CLEAR>
ERR.
E719
Main cause The wiring is faulty (short circuit, open circuit). The coin vendor is faulty.
The main controller PCB is faulty.
Condition
0002 The communication between the coin vendor and the main control-
ler PCB is interrupted.
Caution You must clear the error in service mode: COPIER>FUNCTION>CLEAR>
ERR.
E732
Main cause The cable connector has poor connection. The reader controller PCB is
faulty.
Condition
0001 The main controller PCB detects a fault in the communication be-
tween the reader controller PCB and the main controller PCB.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-34
E733
Main cause The connector has poor connection. The DC controller PCB is faulty.
Condition
0000 The main controller PCB detects an error in the communication
between DC controller PCB and the main controller PCB.
E737
Main cause The SDRAM is faulty. The main controller PCB is faulty.
Condition
0000 A faulty occurs in the SDRAM.
E740
Main cause The Ethernet card is faulty. The main controller PCB is faulty.
Condition
0000 An error is detected on the Ethernet card.
E741
Main cause The PCI bus has poor connection. The main controller PCB is faulty.
Condition
0000 A fault occurs in the PCI bus.
E744
Main cause The version of the system software installed to the hard disk and that of the
language module do not match. Or, there is no language module that can be
used.
Condition
0001 The version of the system software installed to the hard disk and
that of the language module selected in user mode do not match.
0002 The size of the file of the downloaded language module exceeds a
specific value.
0003 The module of the language selected in user mode does not exist.
Or, it is not a proper language module.
0004 Loading of a language module fails.
Caution This error will automatically reset the language selection function of user
mode. Use the language module (Japanese or English) built into the system
software next time when you turn off and then on the machine.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-35
E800
Main cause The auto power-off circuit has an open circuit. The DC controller PCB is
faulty.
Condition
0000 An open circuit is detected for the auto power-off circuit for 3 secs
or more.
E804
Main cause The wiring is faulty (short circuit, open circuit). The power supply cooling
fan 1(FM11) is faulty. The power supply cooling fan 2 (FM12) is faulty.
The DC controller PCB is faulty. The main controller PCB is faulty.
Condition
0000 The lock signal is detected for 5 secs or more although the power
supply cooling fan (1 and 2) is driven.
0004 The temperature around the main controller PCB is identified as
being 80°C or higher.
Caution In the case of a fault in the system fan (FM16), an alarm will be issued and
indicated under ALARM-2 (000804-0004).
E805
Main cause The wiring is faulty (short circuit, open circuit). The fixing assembly heat
discharge fan (FM2) is faulty. The DC controller PCB is faulty.
Condition
0000 The lock signal is detected for 5 secs or more although the fixing
assembly heat discharge fan is driven.
E820
Main cause The wiring is faulty (short circuit, open circuit). the drum fan (FM8) is
faulty. The DC controller PCB is faulty.
Condition
0000 The lock signal is detected for 5 secs or more although the drum
fan is driven.
CANON iR8500/7200 REV.1 AUG. 2001
ERROR CODE
E-36
E823
Main cause The wiring is faulty (short circuit, open circuit). The pre-transfer charging
assembly fan (FM10) is faulty. The DC controller PCB is faulty.
Condition
0000 The lock signal is detected for 5 secs or more although the pre-
transfer charging assembly fan is driven.
E824
Main cause The wiring is faulty (short circuit, open circuit). The primary charging fan
(FM1) is faulty. The DC controller PCB is faulty.
Condition
0000 The lock signal is detected or 5 secs or more although the primary
charging fan is driven.
E830
Main cause The wiring is faulty (short circuit, open circuit). The separation fan (FM13)
is faulty. The DC controller PCB is faulty.
Condition
0000 The lock signal is detected for 5 secs or more although the separa-
tion fan is driven. [Image] [Image]
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